Shipping policy
Shipping Policy — the1997®
Processing Time All orders are processed within 2–7 business days. Orders are not processed on weekends or holidays.
Production & Fulfillment Our products are fulfilled through print-on-demand partners with facilities in Europe, North America, and Asia. Your order is produced and shipped from the facility closest to your delivery address when possible.
Shipping Rates
- Croatia (Domestic): €4.00 — 2–5 business days
- Europe (EU): €4.60–€6.50 — 3–8 business days
- United Kingdom: €2.30–€6.70 — 4–10 business days
- United States: €4.60–€7.80 — 4–10 business days
- Canada: €7.60–€9.50 — 5–12 business days
- Australia & New Zealand: €7.10–€11.10 — 7–14 business days
- Rest of World: €7.40–€15.70 — 10–21 business days
Free Shipping Free standard shipping is available on all orders over €90.
Shipping Restrictions Phone cases cannot be shipped to South Korea, Hong Kong, Taiwan, Japan, or Singapore due to supplier restrictions.
Customs, Duties & Taxes For orders shipped outside the EU, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. the1997® is not responsible for delays caused by customs processing.
Tracking You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Lost or Delayed Packages If your package is delayed beyond the estimated delivery window, please contact us at support@the1997.com. We will work with our fulfillment partners to locate your shipment. Claims for lost packages must be submitted within 30 days of the shipping date.
Returns Due to Shipping Issues Packages returned to sender due to incorrect address, failed delivery attempts, or unclaimed packages are eligible for reshipment at the customer's expense. Original shipping charges are non-refundable.